Hey, check this out! Klarna, a big shot in the FinTech world, recently shook things up by ditching Salesforce and Workday for a simpler tech setup created by Al 😳
On top of that, they've slashed their customer service team by half and are thinking about cutting Klarna's global workforce to around 2,000 employees (down from the current ~3,800) soon.
All these changes are thanks to AI 🤖
Here's the scoop:
(1) Despite some doubts, Klarna is seeing major AI benefits.
Thanks to AI experts and tech, they can now recreate most of the features from enterprise SaaS solutions, run them at a low cost, and hit over 90% functionality.
(2) Klarna is nailing the free marketing game in the lead-up to their IPO.
They're riding the AI wave, first by automating customer service and now by revamping their enterprise SaaS setup.
They're really killing it with these moves. 👏
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