Hey, check this out! Klarna, a big shot in the FinTech world, recently shook things up by ditching Salesforce and Workday for a simpler tech setup created by Al đł
On top of that, they've slashed their customer service team by half and are thinking about cutting Klarna's global workforce to around 2,000 employees (down from the current ~3,800) soon.
All these changes are thanks to AI đ¤
Here's the scoop:
(1) Despite some doubts, Klarna is seeing major AI benefits.
Thanks to AI experts and tech, they can now recreate most of the features from enterprise SaaS solutions, run them at a low cost, and hit over 90% functionality.
(2) Klarna is nailing the free marketing game in the lead-up to their IPO.
They're riding the AI wave, first by automating customer service and now by revamping their enterprise SaaS setup.
They're really killing it with these moves. đ
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